NVISION® Eye Centers is the leading ophthalmology partner comprised of the nation’s leading providers of ophthalmic physician services. Based in Aliso Viejo, California, the Company operates over 50 locations (clinics and ASCs). We strive to delight our patients by providing unrivaled care and service that exceeds their expectations. We are The Eye Doctors’ #1 Choice®.

You will play an integral role in the flow of the center and help create a warm and engaging experience for our patients! With this role you will have the opportunity to create a warm and welcoming experience for our patients.

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Coordinates patient files and ensures that proper documentation is in each file.
• Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
• Obtains authorizations for any medical patients.
• Scans and enters insurance cards and ensures accuracy of information.
• Collects all patient payments using Instamed
• Posts charges and reconcile payment batches in PM system
• Audits charges / superbills and submits them to RCM team on daily basis
• Completes Medical Requests and faxes in a timely manner
• Manages transfer of care documentation with co-managing doctors
• Processes co-management payments via Co-fi system
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
• Prepares charts for next day's appointments.
• Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
• Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.
• Knowledge of Microsoft Office
• Knowledge of Sharepoint, Clearwave and Istamed preferred

• 2+ years of experience in a medical practice preferred
• Ophthalmology experience preferred
• High school diploma or equivalent

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